ie. Broadband. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Here’s your guide to all the excitement. Just come back nearer to your delivery date – then as soon as a link is displayed, you can track your order. So whether it's technical issues, hub problems or you need support, we’ll help you with our complete set of general help guides and answers – like our billing and payments help guides. I called there 2 times, lost 2 hours, the problem was supposed to be solved and it still isn't. Today I have had a text and an email saying I haven't returned the kit. IT Department. Virgin Media employs 8,988 employees. Bob. I don’t have, have never had and now will never have a virgin media account. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that was my. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. To learn more about our equipment and technical support click here. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Are them looking to cancels your Virgin Media account? Use ours contract cancellation guide used all demands relationship to leaving Virgin Media. I have recently been contacted by a debt collection agency who say they are collecting a debt that I owe to VM! Now this apparently comes from two sims I purchased back in October 2020. Joining in. Account - Cable. I raised a complaint with Virgin Media about the unwanted communication, but they closed the complaint as resolved and sent a generic response. co. It's easy to find the help you need for your broadband, home phone and mobile account on the go. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Virgin Media will collect the equipment from customers' homes and provide a pre-paid returns label. It’s all part of the Virgin Media service. @virginmedia I have been told I will be charged if I don’t return the equipment, scheduled a collection and they never showed. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Volt. Skip to main content Accessibility Helped . Reply. We're here to help get to the bottom of any telephone faults if your landline's not working properly, and get things fixed and working as they should. Back Submit. how do you think we should cooperate for 18 months if you can't deal with the problem at the very beginning. Hello VM, I am not in the UK and so are no longer able to return the Virgin Media kit due to failure by your team to collect it despite me constantly updating and waiting. Further exclusions & legal stuff apply. Did you try the direct number for the pre-installs team 0800 052 1734? Dave. Since being taken over by an american company, not longer any loyalty to employees, lots of people leaving due to job satisfaction decline, but company does not seem to care. I am currently working as an Apprentice Support Specialist within Virgin Media, working in harmony with both the Future Careers and Operations side of the business. Assertive management of operations employing a rational and proactive approach, prioritising work stream as required. If the equipment was collected then it can take around 7 days or so to be processed on to the account. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. I then rescheduled pick up for 17th Feb (earliest date available) I then last week received a tx then an email staring that I haven't returned my equipment and would be charged £40 if it wasn't back in 9 days. Or dial 611 from your Virgin Plus phone. I've now been sent an SMS message from 07860 041003 saying: Hi, it's Virgin Media. My last contact with Virgin on this matter was in Dec22: I filled out a complaint form, asking to be contacted by email. I spoke with the an agent again and they told me that there was no. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Report this profile Report Report. co. How does it work? When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Their Resolution Team emailed me in Dec22, gave me a complaint number and. Reply. Excludes Essential broadband customers from 10 November 2022. From £ 38 a month. Stay safe online. All Rights ReservedSee what you can do. Customers can return. While I was at Fujitsu I was employed as a quality coach, duties include coaching and guiding install technicians and team managers within all aspects both technical and practical of a residential installation on the Virgin media contract. Packages ; Broadband ; TV ; Landline ; Mobile ; Required economy ; Other Stuff. Thing in Watch ; Switching ; Virtuous Media and O2 ; Help & Support ;Equipment Collections Representative Virgin Media. You’ll be provided a set number of homes to visit per day through a handheld mobile device. This depends on the equipment you want to recycle. This role will form an integral part of a multi-skilled team of Collections Agents covering TV, Broadband Phone and Mobile. Full time People enjoy this job; Good employer. Quickstart is the quickest and easiest way to setup our services. Browse Virgin Media Virgin Media. on 09-10-2023 10:12. com, the worlds largest job site. You’ll be the person who collects our equipment from active or disconnected customers premises. Placed order for M1gig 12th August still not received modem. Switched On Families. You have now charged me £40 for equipment I do not want and would be happy to return. May I ask if you've been able to return the equipment? For more information on this, please read here. Sign in or register . Equipment Collections Representative Virgin Media. By Phone: Get in touch on 0800 952 2302. Virgin Media. Returning equipment. You can contact our collector directly on 01 4405310. Hub 3: up to £50 per unit. Cons. However they've now returned to attempting a physically collection first, but still offer postal returns if this isn't convenient. I'll pop you over a PM now so I can take some details and look into arranging a collection for youApply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. 2 out of 5 stars based on 20 anonymously submitted employee reviews. Connect25-4022. Just complete our disconnection form to make your. Hi, I moved from UK to Australia 2 months ago and was able to break out of my Virgin contract 3 months early. Struggling to pay. Function:Customer ContactClosing Date:14/04/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. We’ll be in touch within the next 3-5 working days. No phone line. I was assured that I would not be billed the £40 (I'm owed £72 as a. Worked with Cisco headend equipment NGTV, TV over IP headend , Cisco switches and multicasting. 3 weeks ago. Virgin Media is a telecommunications company. We offer the full kit and caboodle - Broadband, TV services and mobile - to ensure our customers have access to the very latest tech. We do have a dedicated team of doorstep collectors across the country who can call to collect our equipment. Packages ; Broadband ; TV ; Landline ; Fluid ; For business ; Other Stuff. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). All equipment provided to you to avail of our services belongs to Virgin Media. We would like to show you a description here but the site won’t allow us. I informed Virgin I was leaving as moving to a new area, spoke to a person who processed the closure of my account, they informed me that since my equipment is very old that they would not require it back and that I am to dispose of it myself. Tuning in. Thanks,Build the ideal Virgin Media package for your unique needs. Good news, our Collections team is in your area and can pop round to pick up our kit from [my address]. Payment to Virgin Media: If you pay by any other means than Direct Debit, you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd. question now is about return equipment. 1% worse than the company average rating for salary and benefits. In-Home Telecoms & Energy. Full disconnection - Removing all of your services and closing your account. If you cancel during your minimum term an early disconnection fee will apply. VM don't need the ethernet or coaxial cables returning. Equipment Collections Representative Virgin Media. The support team will answer the phones during the following hours: Monday to Friday: 8am to 9pm. The 1st retention person told me that the best they can offer me to keep me is actually £35. We do initially offer an appointment when we get in touch via text. Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. Virgin Mobile - Other legal stuff from 17 June 2022. To do this, you’ll need to wait until you receive your tracking email. Simply send us your consented customer leads, when we complete a sale, we pay you!9yrs later I'm still chased by debt collectors for early termination bill when VM couldn't supply. Scotland and North England, United Kingdom. 24 for each of the missed appointments, and a storage charge of £1 a day starting from the first missed appointment to collect the kit. We're concerned by the number of criminals impersonating Richard Branson, Virgin's senior management team and Virgin Group companies. K. built simulcast /OTT platform and worked on transcoding for Virgins TVAnywhere product using Harmonic transcoders & and adobe AMS /Wowza media servers/ Microsoft smooth streaming. 4. Copy link to Tweet; Embed Tweet; Replying to @aisfagan. Our Products. Join to view profile Virgin Media. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. Now received a txt to collect with confirm and reschedule the date typed address but no one has asked for new one only that I will receive a txt for a reminder of the date. 10. End day it's virgin media's equipment. I have cancelled my Direct Debit and would appreciate not being threatenedTo help protect against online threats, all Virgin customers can get Virgin Media Internet Security for all the family’s smartphones, tablets, or computers. 0k per year. They provide telephone, television and internet services. Function:Customer ContactClosing Date:27/01/2023As a Regional Customer Premise Equipment…See this and similar jobs on LinkedIn. Solved: Hi I changed my Virgin Volt contract and the equipment sent to me for the cancelled contract is no longer of use. It still hasn’t arrived! Having wasted another 1 hour 30 minutes on hold this afternoon after receiving another email threatening charging me for. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Many of the electrical and electronic items that we throw away can be recycled and reused – saving both natural resources and removing the environmental and health risks associated with sending this to landfill. Browse Virgin Media Virgin Media Community. Enter your details including your Account number, Name, Email Address, Mobile Number, and Delivery Address. What do I do with the Virgin Media kit? The Virgin Media kit is part of the service we provide, so we may ask you to return it (including remote controls and power cables). Seacroft, Leeds. Any remaining balance will be applied to subsequent bills until the credit is used. So disconnected in May, I had 2 payments taken instead of one. Reviews from Virgin Media employees about working as a Collection Agent at Virgin Media. We do initially offer an appointment when we get in touch via text. Virgin sent us packaging initially but then contacted us and told us that they had a team in the area so not to use the packaging/post option. Help? I'm getting emails and messages claiming to be from Virgin saying that ContactEngine will be collecting my equipment. It's important to research the company, as well as practice answering the questions beforehand. If you are worried how to pack your virgin media equipment before returning just watch it and give me thumb up. Raise a written complaint, asking for them to refund the forty quid, and pay you £26. £0 Setup: included on broadband & phone packages, Big bundle, Big bundle + Pick (s), Bigger bundle, Bigger bundle + Movies, Bigger bundle + Sports, Bigger bundle + Sports & Movies (including Volt variants) and Ultimate Volt. Here you’ll find all the help you need for Virgin Media related problems and issues. I subsequently did some research and was surprised to find that there are numerous reports of Virgin Media equipment exploding. It is strange how the shops near by to you aren't accepting our equipment; it isn't something we're aware of. Access Amazon Prime and Netflix (when you subscribe) and more when you play them on our Virgin TV 360 boxes. Forum Team. [MOD EDIT: Subject title changed for clarity]Welcome to Virgin Media, home of Superfast broadband, TV, landline & mobile deals. Peel off this label sticker and place. Join to view profile Virgin Media. my main issue is that Virgin did not honour the arranged date, have not picked up their equipment (which we have been storing for them) but have still debited my account as if we have not returned the. Thanks Alex, due to the advice I received on here, I have been able to return the equipment to Virgin with no hassle at all. By Email: To download the relevant forms, please see visit our Help pages. Sunday: 8am to 6pm. Communication with VM was pretty mich impossible, I never received a reply mail or letter to any of this, but luckily the collect+ tracking. You may choose to receive a paper bill instead. If the equipment is not returned within 15 days our collections team will be in touch to arrange an appointment to collected. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. 150 – if you’re calling from a Virgin Media mobile or mobile. Introducing the My Virgin Media app . Following the installation and verification of its functionality, you can browse the web or. Simply press 1 when you get through to the automated menu, and you'll be put through to. For more information, check out. 40pm, when I was stood OUTSIDE my door at that precise time, and saw NO SUCH delivery van, driver, parcel nor paperwork, this is the 2nd time its happened, and I will instruct my legal team to investigate this, and prosecute where necessary,. Sutton, England. Stream from Virgin Media. New around here? Check out the do's and don'ts, in our Community FAQs. com, the worlds largest job site. Virgin Media recycle kit usually comes with a letter. We would like to show you a description here but the site won’t allow us. Skip to hauptinsel content Accessibility Help . on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Home. 0k per year. uk. I'm sorry to hear you've been struggling to send your Hub 3 back to us. Find out more. I am anxious to return the unused equipment to avoid incurring any expense. 27500Function:Customer ContactClosing Date:22/03/2023Salary: £27,500Basic Salary: £25,000 per…See this and similar jobs on LinkedIn. Installing new equipment, such as a new router or set-top box. Networking and WiFi. Bound till main content Accessing Get . Collection of kit. The Virgin Media offering is expanding UK-wide to millions of potential new customers, giving them a chance to use our new, faster broadband in their area at an affordable price. Equipment Collections Representative. Are you looking the cancel your Virgin Media account? Getting our contract cancellation user for all queries relating to leaving Virgin Media. After 16 years custom! I will never return to Virgin Media in the future and will recommend others not to use Virgin either. Completed Level. If there are you can book an engineer online too. If you think you’ve used the incorrect bank account details when paying via bank transfer. Joined virgin almost two weeks ago due to talk talk services being terrible, anyway I still haven’t received my equipment from virgin, I don’t even have a message from yodel so no way of tracking it. Today is the 4th time that they have cancelled the collection on the day it was supposed to be collected. Stores Operative. Monday to Saturday: 9am – 9pm (Local time) Sunday: 10am – 7pm (Local time)Sorry to hear that the arranged collection was not complete and that you were charged for not returning the equipment on time. Chop and change TV, broadband and phone services to create the perfect deal for you. Never go for it” Resolved “Over charging” Resolved. Hi all,. It is unclear when services will be restored, but Virgin Media is working hard to fix the issue as soon as possible. Compare TV, broadband and phone; Oomph bundlesYour responsibility ends entirely when you hand it back to VM's contracted collection service, in this case Collect Plus. 10 for an account that was cancelled, the sim card contract finished on 16th July and I cancelled 1 month before, I wasn't transferring the number. Should the issue remain unresolved then consider emailing Virgin Media's Data Protection Officer ([email protected] November 2020. 3 weeks ago. What to Watch ; Switching ; Virgin Media and O2 ;Build the ideal Virgin Media package for your unique needs. Hi, Hope all are well. Simply text us on 07533 016 422 (for free on a Virgin Mobile) between 7am and 11pm Monday to Friday or 8am and 8pm Saturday to Sunday. In a single year our connectivity: Supports 708 million credit and debit card transactions. Home. £35 setup fee applies*. Virgin Media Connect App: Requires iOS 9 or later and Android 5 or later. Up to 3 WiFi Pods if needed. My Virgin Media App. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. on 19-11-2022 18:06. Kudos to you all. Why should this process be so complicated when the box has been illegally drilled into my property. All Virgin Media equipment is clearly branded. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. Don’t. on 12-12-2022 20:27 Hello all, I have booked a collection with the collections team to come around and pick up my equipment. Thank you for your post and welcome back to our community forums. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. If you want to discuss Virgin Media products like TV or broadband, you'll need to speak to Virgin Media's customer service team. They have messed my bills up and after 2 conversations this week, they have decided to restrict my services even though they told me it was their issue so my services wouldn’t be restricted! So now need to speak to collections! Thank you Build the ideal Virgin Media package for your unique needs. I carefully collected my virgin media equipment and sent the package. Unfortunately I do not have the original packaging, can I just hand over the Hub 4 in a carrier bag? Do I also need to return the coaxial and ethernet cables? Thanks in advance, Eduardo Apply for the Job in Equipment Collections Representative at Bradford, . 1 The parties: The Services covered by this Agreement are provided to you by Virgin Mobile Telecoms Limited, trading as Virgin Mobile, (part of the Virgin Media Group) (registered in England company number 3707664). All our offices and call centres are working to Covid secure guidelines. Job description from Virgin Media Salary: £25,000. To find your nearest collection point, just go to recycle-more. They provide telephone, television and internet services. Find out all you need to know about contract lengths, equipment, cancellation and more. Unfortunately, if you don’t return the VM Hub, TV 360, Horizon TV, Digital+ or Digital+ HD box, a charge of €150 may be added to your account. . etc. You can also complain by writing to Complaints, Virgin Media, Sunderland, SR43 4AA. Options. You also have not sent me any packaging to return the equipment. New owners only seem to want to cut costs, which pulls. Posting some photos of the issue on here may help the VM forum team respond but someone will need to move your topic to another forum as the VM forum. Virgin Media; My Virgin Media; Shop;. I don't work for Virgin Media. Drop us an email at the relevant address above with your business name and company. Registered office address: 500 Brook Drive, Reading, RG2 6UU. A common explanation is that the number port is in progress and may complete shortly (usually within a day as reported on here). Visible. I had an email -. As subject. Now you keep booking in dates to pick up the equipment then failing to pick it up, and to to. The engineer would not provide evidence that the equipment had been taken and said there would be no follow-up. You can also contact our collector directly on 01 4405310 or email VMEquipmentCollections@actavo. Bear in mind that you might have to pay for this call - the best time to ring is 8am Monday-Friday or 9am on Saturday to cut down your time on hold. At Virgin Media we are working hard to ensure that equipment that's no longer useful gets disposed of correctly. Back in June 2014, I moved home to a location where VM was unable to provide service. Tanmoy. , and Saturday and Sunday, 8. In addition, this is not a new problem because. By post: Complaints, Virgin Media, Sunderland,SR43 4AA. Equipment Collections Representative in Customer Service & Call Centre with Virgin Media. I packaged it up in the original box and tried to return it at a local drop-off point, but that told me the barcode wasn't recognised. Apologies for any inconvenience. Options. The role will also include administrative and adhoc process activity dependant on Business requirements in meeting overall goals of the Collections team. If your equipment came from anyone other than Virgin Media, you’re breaking the law and we’d advise you to stop immediately. Broadband. Proper breaks; 7. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Follow these steps to install your virgin Media Broadband, TV and Phone service. Hi SueBW4 👋🏼. Hi all - Looking to get a 2nd TV 360 box. Dial 789 from your Virgin Media SIM or 0345 6000 789 from any other phone (standard charges apply). You may also wish to ring us on 0345 454 1111, and our team may be able to. Hi there, very sorry to hear this, have you tried ringing our team. Early Disconnection Fees- PAYM & SIM Only Contract. Virgin Media O2 is at the start of a new era. when you join us. Is it easy to cancel Virgin Media? Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. Customers can also get in touch via Live Chat or by filling out a web form on the complaint section on Virgin Media’s website. You can also ask our friendly recruitment team any questions you may. If we can’t collect it, we’ll send you our free. Returns team were useless for us. No notification sent, no kit arrived today. . Our VAT number is 591819014. Can't specifically answer your question about packaging but suggest you make a note of the details (model, serial no. The firm also unveiled a large tablet and an online store from which its UK. I wasn't aware that I had to return old equipment and I just binned them when I stopped using them except the V+ Box which I sold because I bought it from Virgin Media for £49 so that. There are two paths you could take here, both will depend on your having VM broadband. Early Disconnection Fees - Classic contracts. Browse Virgin Media Virgin Media Community. And Im being charged for equipment which I returned long ago. 99 annually. If we can’t collect it, we’ll send you our free postal returns packaging. If you've noticed a problem with one of our street cabinets, cables or pits recently, we'd like the opportunity to put it right as quickly as possible. Equipment collection . 3m items, including set-top boxes. Understanding your Virgin Media bill. In your email, include your address, account number, area code, and other essential details. They will either text or email you (from [email protected] on the Whats App Virgin chat right now. We’ll do our best to resolve your complaint on the call, but sometimes we’ll need to look into things in more detail and reaching a resolution may take longer. Naturally nobody turned up to collect the box and I've waited in all day. Cost of living crisis. They have been chasing payment directly and through 3 debt collection agencies. Don't worry, we can still help! Below, please find related information to help you with your job search. Today I have received an email and a text message regarding the return of my equipment and that they. We offer the full kit and caboodle – Broadband, TV services. You'll be the person who collects our equipment from active or disconnected customers premises. All customers need to do is contact Virgin Media to arrange the return. Imagine my surprise then when I today received an email from another debt collection. By online chat If you prefer, so you can chat to us online if you’re thinking of. This promotion means you won’t pay the usual setup fee of £35. A Virgin Media wall socket is simply a point of entry into your home. Contacting customers whose invoices are overdue for paymentManage your account with My Virgin Media. Options. Just fill in the template below and post it as a comment, we'll let our team of engineers know so they can get things back to. In this. Job description from Virgin Media Salary: £27,500. What to View ; Switching ; Virgin Media and O2 ; Help. on 12-11-2022 09:30. I have recently left Virgin Media due to moving to an area where you have no presence. For more info on what equipment needs returning to us see here. I’m being called for collections for someone else. Services and installation of equipment may vary subject to government advice on COVID19. Built and led team committed to achieving goals through energetic engagement, positive mindset and consistent work ethic. I'll pop you over a PM now so I can take some details and look into arranging a collection for you Apply to Virgin Media jobs now hiring in Birmingham B11 on Indeed. After Virgin had employed BPO to go after me for a debt that I am currently in dispute with them about, I put my case to BPO and they politely informed me that I wouldn’t be hearing from them again. Activating any extra services, such as V+ or On Demand. If you want to contact us using our Text Relay Service, call our Text Relay freephone number on 18001 0800 052 2164. 2) Any current/modern standard telephone should work via a hub phone connection. collections team manager at Virgin Media West Midlands, England, United Kingdom. Partial disconnection - Removing one or more products/services from your account, but remaining a Virgin Media Business customer with other products/services. Equipment must not be resold, transferred or otherwise distributed for commercial purposes. Any remaining balance will be applied to subsequent bills until the credit is used. It is usually a mail returns bag or a plain flat-pack returns box. Regional Customer Premise Equipment Collections Manager Virgin Media. Virgin Media has joined forces with Carers UK to find ways to use technology and innovation to address the loneliness that unpaid carers experience. I get no refund, no apology. Hello. on 05-01-2023 10:52 Hi Steve, You don't need to return the equipment in the original packaging, a sealed bag will be fine. Our head office sites. lobat. Virgin Media 3. Connoleg. Search job titles. You can also text VM on 0753 305 1809 or speak to the team on WhatsApp on 0730 532 7112 but phone calls take priority and these methods can take 4 to 6 hours, probably longer. I was at the store where I bought it and they told me to call the virgin media support team. Returning some Virgin Media kit? We’ll show you how to put together your packaging and get everything wrapped up, so it reaches us safe and sound. Sort by: relevance - date. They said it should be 30 days to return so basically I have the entire month of Feb. happyhippo207 • 3 yr.